IPTV Terms & Conditions

01About These Terms

These Terms & Conditions ("Terms") apply to the IPTV service provided by Cliffoney Village IPTV ("we", "us", "our"), of 19-2 Nanikin Ave, Clontarf East, Dublin, Ireland. "You" means the person who requests a free trial or buys a subscription.

By requesting a free trial, placing an order or using the service, you confirm that you are at least 18 years old and that you accept these Terms. If you do not agree with them, please do not use the service.

02Our Service

Cliffoney Village IPTV delivers live television channels and video-on-demand (VOD) content over the internet to compatible devices. Depending on your plan and connection, the service includes:

• access to live TV channels and a VOD library of films and series;
• streaming in HD, Full HD and, where available, 4K;
• an electronic programme guide and catch-up on selected channels;
• setup help and customer support by WhatsApp.

The service is intended for private, non-commercial viewing in your own household. It may not be shown in pubs, clubs, shops, hotels or any other business premises.

03Free Trial

We may offer new customers a free trial so you can test the service on your own device before paying. The trial is requested through WhatsApp and does not require card or payment details.

• One free trial is available per person, household and device.
• The trial lasts 30 minutes from the moment we send your trial login.
• The trial ends automatically. You are never charged unless you choose to buy a plan.
• We may decline or end a trial where we reasonably suspect misuse, such as repeated trial requests.

04Plans, Prices & Payment

We currently offer the following prepaid plans. All prices are in euro and include any applicable taxes.

• Orders are placed by WhatsApp. Our team confirms the plan, the price and the available payment methods before you pay.
• The price you pay is the price confirmed at the time of your order. Any later price change does not affect a plan you have already paid for.
• There are no setup fees, equipment rental charges or extra fees for sport or film content.
• Current plans and prices are always shown on our subscription page.

05Activation & Renewal

Once your payment is confirmed, we activate your account and send your login details and setup instructions by WhatsApp. Your plan period starts on the day of activation.

Plans do not renew automatically. Before your plan ends, you can message us to renew for any plan length you choose. If you do not renew, your access simply stops at the end of the paid period and nothing further is charged.

06Cancellation, Right of Withdrawal & Refunds

Your 14-day right to cancel

Because you buy from us at a distance, you normally have the right to cancel your order within 14 days of the date your subscription is confirmed, without giving a reason.

If the service has already started

When you ask us to activate your subscription straight away, you are asking us to start the service within that 14-day period. If you then cancel within the 14 days, we will refund what you paid, minus a proportionate amount for the days of service you have already received.

How to cancel

Send us a clear message on WhatsApp saying that you wish to cancel, or use our contact page. We will confirm your cancellation and process any refund due within 14 days, using the same payment method where possible.

After the 14 days

After the cancellation period, plans are non-refundable except where the law requires otherwise, for example if the service is faulty and we cannot fix it within a reasonable time. Our free trial exists so you can check the service works for you before you pay.

07Acceptable Use

When you use the service, you agree that you will not:

• share, sell, rent or give away your login details, or let people outside your household use them;
• resell, rebroadcast, record for distribution or publicly show any content;
• use the service on more simultaneous connections than your plan allows;
• try to copy, reverse-engineer, interfere with or overload our systems;
• use the service for any unlawful purpose.

If we reasonably believe these rules have been broken, we may suspend or end your access as described in section 14.

08Content & Licensing

The channels and programmes available through the service are made available under licence. All content remains the property of its respective owners and broadcasters, and you receive a personal, non-transferable right to watch it for the length of your plan.

The channel line-up, VOD library and programme schedules are controlled partly by broadcasters and rights holders, so they can change from time to time. Specific channels, events or programmes may be added, moved or removed. If a change significantly reduces the service you paid for, please contact us and we will discuss a fair solution, which may include a partial refund.

09Devices & Internet Connection

You are responsible for providing a compatible device and a suitable internet connection. As a guide, we recommend about 10 Mbps for HD and 25 Mbps or more for 4K. Picture quality depends on your broadband, home network and device, which are outside our control.

Third-party apps used to watch the service (such as IPTV Smarters or TiviMate) are provided by their own developers and are subject to their own terms. We will help you set them up, but we are not responsible for changes those developers make.

10Service Availability

We work hard to keep the service running smoothly at all times, including during major live events. However, like any internet service, it may occasionally be interrupted by maintenance, technical faults, upstream broadcaster issues or events beyond our reasonable control.

Where possible, we will tell you about planned maintenance in advance. If you experience a lasting fault, please contact our support team so we can investigate and fix it.

11Customer Support

Support is provided by WhatsApp on +44 7452 112479. We aim to answer every message as quickly as possible and will help with setup, account questions and technical issues for as long as your plan is active.

12Our Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable.

Because the service is for private use only, we are not liable to you for any business losses, such as loss of profit or business opportunity. Except where the law does not allow it, our total liability to you is limited to the amount you paid for your current plan.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Irish law.

13Your Personal Data

To provide the service, we collect only the information you give us, such as your name, WhatsApp number, device type and order details. We use it to set up and support your account, process your order and communicate with you about the service.

• We do not sell your personal data to anyone.
• Messages you send us are handled through WhatsApp, which processes data under its own privacy policy.
• We keep your information only for as long as needed to provide the service and meet our legal obligations.
• Under the GDPR you can ask to see, correct or delete your data at any time by messaging us. You can also complain to the Data Protection Commission in Ireland.

14Suspension & Termination

We may suspend or end your access if you seriously or repeatedly break these Terms, for example by sharing or reselling your login. Where reasonable, we will contact you first and give you a chance to put things right. If we end your access because of a serious breach, you will not be entitled to a refund for the remaining period.

If we ever need to stop providing the service altogether, we will tell you in advance and refund any unused part of your plan.

15Changes to These Terms

We may update these Terms from time to time, for example to reflect changes in the law or in our service. The latest version will always be published on this page with its "Last updated" date. Changes will not affect a plan you have already paid for unless the law requires it.

16Governing Law & Disputes

These Terms are governed by the laws of Ireland. If you live in Ireland, you can bring legal proceedings in the Irish courts, and you keep the protection of the mandatory consumer laws of the country where you live.

If you have a complaint, please message us first so we can try to resolve it quickly. You can also contact the Competition and Consumer Protection Commission (CCPC) for independent information about your consumer rights.

17Contact Us

Questions about these Terms? We're happy to help.

• WhatsApp: +44 7452 112479
• Online: our contact page
• Post: 19-2 Nanikin Ave, Clontarf East, Dublin, Ireland